We accept all payment methods available on the LearnWorlds platform, including credit cards and PayPal. Payment is processed securely through Stripe.

Yes, all displayed prices already include German VAT (19%). For business customers from the EU with a valid VAT ID, the reverse charge procedure applies.

Price changes do not affect purchases already made. For subscriptions, you will be informed at least 30 days before a price change.

Yes, for customers outside the EU, specific taxes and fees may apply according to local law, for which you are responsible. Our terms and conditions are based on German and EU law but also respect the mandatory consumer protection provisions of your country of residence.

No, access is personal and non-transferable. Each user needs their own license. For companies, we offer discounted team packages, please contact us via charles@walczyn.ski.

No, usage is restricted to personal or internal use. Use for commercial training purposes is not permitted without express written permission.

You may adapt templates for your personal or internal business use. However, creating and distributing derivative works is not permitted.

For digital content that is made immediately accessible, you waive your right of withdrawal (according to EU Directive 2011/83/EU). This is clearly communicated during the purchase process and requires your explicit consent.

In certain cases, we can offer a refund if:

• The digital content is demonstrably defective or significantly deviates from the product description
• Technical problems on our side permanently prevent access
• We cancel a service without equivalent replacement

Requests must be submitted in writing within 14 days of purchase.

Appointment cancellations must be made at least 24 hours in advance. For cancellations on shorter notice or no-shows, the session may be charged in full.

We process your data according to our privacy policy and in compliance with the GDPR. Our learning platform LearnWorlds meets ISO 27001 standards for information security management.

We use LearnWorlds (learning platform), Stripe (payment processing), Pipedrive (customer relationship management), Mailchimp (email marketing), Zapier (automation), Google Analytics 4 (website analysis), and Zoom (video conferences). All service providers are carefully selected and contractually bound.

Yes, some data may be transferred to service providers outside the EU, particularly to the USA. We have implemented appropriate safeguards as required by the GDPR, including standard contractual clauses. We note that following the Schrems II ruling, risks may exist for data transfers to the USA despite these protective measures.

As a California resident, you have specific rights under CCPA/CPRA, including the right to know what personal data we collect, the right to delete your personal data, and the right to opt out of the sale or sharing of your personal data.

This is our multi-part educational email series that provides insights into business responsibility. When you request this content, you agree to receive both the educational series and occasional emails with practical insights and updates. We use Mailchimp for delivery, which implements a double opt-in procedure. You can unsubscribe at any time using the unsubscribe link in any email.

Recordings are only permitted with prior written consent of all participants. In group sessions, a strict confidentiality obligation applies to all shared information.

For technical problems on our side that significantly affect the quality of the session, we offer a new appointment or a proportional refund.

You need a stable internet connection, a device with camera and microphone, and an up-to-date browser. Technical problems on your side do not entitle you to refunds.

Our coaching and mentoring approaches are based on the following principles:

• Promoting autonomy and self-determination
• Respect for individual development paths
• Confidentiality and safe learning environment
• Recognition of the abilities and potential of each individual
• Support for ethical decision-making

We promote respectful, constructive dialogue. Contributions should:

• Respect diverse perspectives
• Be based on factual arguments
• Contribute to shared knowledge expansion
• Respect the diversity and dignity of all participants

With your explicit consent, we may use feedback or testimonials for quality assurance or promotional purposes. We will:

• Inform you about the specific intended use
• Obtain your explicit consent for this specific use
• Give you the opportunity to review the content before publication

You can withdraw your consent at any time, and we will remove such content within 30 days.

Yes, in case of violations of our terms and conditions or ethical standards, we reserve the right to block accounts without refund. You will be informed about a block via email.

Automatic renewals only occur if you explicitly select this option. You will be notified by email at least 14 days before a renewal and can cancel at any time before the next billing period.

We retain your data in accordance with our privacy policy and legal retention periods. You can request the deletion of your data insofar as no legal retention obligations exist.

As a digital education company, we minimize our ecological footprint through:

• Digital provision of all content
• Energy-efficient use of server infrastructure and cloud services
• Promotion of sustainable work practices in our training content
• Preference for partners with demonstrable commitment to sustainability

We understand education as a path to social progress and offer:

• A portion of our content for free
• Scholarships for participants from underrepresented groups
• Integration of topics such as diversity, inclusion, and ethical leadership
• Promotion of knowledge transfer within our community

The terms and conditions are subject to German law. For consumers, the mandatory consumer protection provisions of their country of residence also apply.

We respect and value cultural diversity. While our terms and conditions are based on European and German law, we are aware that different countries and cultures may have different approaches to business relationships. If you have questions, please contact us at charles@walczyn.ski.

We recommend contacting us directly in case of problems. For EU consumers, the European Online Dispute Resolution platform is also available. We also participate in dispute resolution procedures before the General Consumer Conciliation Body. For international customers outside the EU, we strive to resolve disputes fairly and efficiently.

The current version of our terms and conditions is always available at https://walczyn.ski/terms. You will be informed by email of any significant changes. We also maintain an archive of previous versions, which you can obtain upon request.

Our values and company philosophy are described in detail in our separate values charter, which you can find at https://walczyn.ski/values.