Terms and Conditions

Last Update: April 8, 2025
Version: 2.0

At walczyn.ski, we believe in the transformative power of education and leadership in technology-oriented industries. Our work is guided by these core values:

• Excellence and continuous learning: We strive to meet the highest quality standards in all our offerings and continuously evolve.
• Integrity and transparency: We commit to honest, open communication and ethical conduct in all business relationships.
• Respectful collaboration: We value diverse perspectives and believe in a learning environment characterized by mutual respect and appreciation.
• Sustainability and responsibility: As a digital company, we actively minimize our ecological footprint and promote sustainable practices.
• Empowerment and effectiveness: Our goal is to enable leaders to create positive change in their organizations and beyond.

While these Terms are drafted in accordance with European and specifically German legal frameworks due to our business location, we recognize and respect that different countries and cultures may have different approaches to business relationships. We are committed to respectful and empathetic interactions with all our customers worldwide.

If you have any specific questions regarding these Terms in relation to your local context, please contact us at charles@walczyn.ski.

1.1 These Terms and Conditions ("Terms") govern all business transactions between walczyn.ski (Charles Walczynski, Sole Proprietor, hereinafter "we," "us," or "our"), and customers ("you"), including but not limited to online video courses, 1:1 mentoring, group mentoring, hybrid leadership programs, digital downloads, and in-person trainings.

1.2 By purchasing any product, service, or accessing any digital content, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not purchase or use our products or services.

1.3 These Terms constitute the entire agreement between you and us regarding your purchase and use of our products and services, superseding any prior agreements.

1.4 By checking the box "I agree to the Terms and Conditions" during checkout, you expressly consent to these Terms in their entirety. This constitutes your electronic signature in accordance with applicable e-signature laws.

1.5 The version of these Terms in force at the time of your purchase applies to that transaction. The current version is always available at https://walczyn.ski/terms.

2.1 Our products and services are offered to both:

• Consumers (B2C): Individuals acting outside of a trade, business, or profession.
• Businesses (B2B): Legal entities or professionals acting in the course of their trade or profession.

2.2 Different legal provisions may apply depending on whether you are a consumer or a business customer, as noted throughout these Terms.

2.3 For business customers (B2B), you confirm that the person completing the purchase has the necessary authority to enter into binding agreements on behalf of your organization.

3.1 To access certain products or services, you may be required to create an account. You agree to provide accurate and complete information and to keep your credentials confidential.

3.2 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

3.3 We are not liable for unauthorized access due to your negligence. We reserve the right to suspend or terminate accounts in case of misuse.

3.4 If you believe that your account security has been compromised, you must notify us immediately at charles@walczyn.ski.

3.5 We implement appropriate technical and organizational measures to protect your account and personal information, but we cannot guarantee absolute security. You acknowledge that online transmission of information is inherently insecure and we cannot guarantee the security of data transmitted to our website.

4.1 A legally binding contract is concluded when: You place an order via our online shop hosted on LearnWorlds. You complete the checkout process, including payment. We confirm your purchase via email (automatically generated). Access to digital content is granted directly after purchase.

4.2 By placing an order, you warrant that all information provided is true, accurate, current, and complete.

4.3 We reserve the right to refuse or cancel an order if we suspect fraud, misrepresentation, or other violations of these Terms.

4.4 There is no manual approval or negotiation process following the order for standard digital products. For personalized services such as consulting, additional terms may be agreed upon separately.

4.5 All purchases are recorded through the LearnWorlds platform and are available for review in your account history.

5.1 We provide digital educational content and services that may include, but are not limited to: Online video courses and learning materials Templates, frameworks, and PDF documents Digital tools and resources Individual (1:1) and group mentoring sessions Hybrid learning programs combining digital content and personalized coaching

5.2 Product descriptions, images, and specifications are provided for informational purposes only and are subject to change without notice.

5.3 We make reasonable efforts to ensure that all information about our products and services is accurate. However, we do not warrant that product descriptions or other content is entirely free from errors or omissions. We will correct any errors or omissions as soon as practicable after they are brought to our attention.

5.4 The agreed scope of service is defined in the description provided at the time of booking. Minor changes in format, trainer, or technical delivery (e.g., switching to video format) are permissible if they do not fundamentally alter the nature of the service.

5.5 Digital content is delivered in standard formats compatible with common devices and operating systems. We do not guarantee compatibility with all devices or operating systems. You are responsible for ensuring your systems meet the minimum technical requirements specified in the product description.

6.1 All prices are stated in Euro (€) and are final, including any applicable German VAT (currently 19%), unless otherwise indicated.

6.2 For customers outside the EU:

• VAT may not apply, but local taxes and duties may be charged by your local authorities upon import of digital services.
• You are responsible for paying any such local taxes or duties.
• We do not collect or remit taxes outside the EU unless specifically required by local law.

6.3 For business customers within the EU with a valid VAT ID:

• The reverse charge mechanism applies, and the invoice will be issued without VAT.
• You must provide a valid EU VAT ID during checkout.
• We verify the validity of the VAT ID through the EU VIES system.
• If the VAT ID cannot be verified, we reserve the right to charge VAT.

6.4 Payment is processed securely via the integrated LearnWorlds platform and Stripe payment processing. We accept payment via the methods offered in our checkout process (including credit cards, PayPal, and bank transfers where available).

6.5 Payment is due immediately upon booking unless otherwise stated. Access to services may be restricted until payment is received.

6.6 You are responsible for any additional charges (e.g., currency conversion, bank fees) that may apply in your country.

6.7 We reserve the right to change our prices at any time. Any price changes will not affect orders that have already been confirmed.

6.8 Invoices will be sent electronically to the email address provided during checkout. For business customers requiring specific invoice details, please contact us at charles@walczyn.ski before completing your purchase.

7.1 You are responsible for ensuring the technical prerequisites for participating in online or hybrid services (e.g., stable internet, webcam, browser). Failures caused by your setup do not entitle you to a refund or repetition.

7.2 Our learning platform is hosted via LearnWorlds, which complies with ISO 27001 standards for information security management. By using our services, you also agree to LearnWorlds' Terms of Service, which can be found at https://www.learnworlds.com/terms-and-conditions/.

7.3 Recordings of our sessions are prohibited unless explicitly permitted in writing.

7.4 We are committed to making our digital products accessible to all users, including those with disabilities. We strive to follow WCAG 2.1 guidelines where feasible to ensure an inclusive learning experience.

7.5 We reserve the right to temporarily suspend our services for maintenance or updates. We will make reasonable efforts to notify you in advance of any planned downtime.

7.6 We monitor platform performance and may collect anonymized usage statistics to improve our services.

8.1 All products sold are digital-only and accessible online via the LearnWorlds platform or other delivery methods specified at the time of purchase.

8.2 Access is typically granted immediately after successful payment or according to the schedule specified in the product description.

8.3 You are granted a non-transferable, non-exclusive, personal license to use the purchased content for your own learning and internal use.

8.4 The license granted herein is limited to: 

9.1 Unless explicitly stated otherwise in the product description, access to digital content is provided for:

• Courses and learning materials: Permanent access from purchase date, which means as along as the product remains available on the platform.
• Templates and one-time downloads: Indefinite access to downloaded files
• Subscription services: For the duration of the active subscription
• Hybrid programs: For the specified program duration (e.g., 6 months)
• Mentoring packages: For the duration specified in the product description

9.2 For time-limited mentoring packages or programs (e.g., 3-month coaching packages):

• The contract runs for the specified period and terminates automatically at the end of this period without requiring explicit termination.
• Early termination is not possible unless explicitly stated in the product description.
• Auto-renewal will only occur if explicitly selected during purchase.

If auto-renewal is selected:

• You will be notified at least 14 days before renewal via email.
• You can cancel the renewal at any time before the next billing cycle through your account settings or by contacting us.
• The cancellation will take effect at the end of the current billing period.
• No partial refunds will be issued for unused portions of the current period.

9.3 Digital products may be periodically updated to improve content, correct errors, or reflect current best practices. Major updates will be provided at no additional cost for the duration of your access period. When content is updated, the previous version may be replaced by the new version.

9.4 Updates will be made available to all users with active access. We do not guarantee that all products will receive updates, and the frequency of updates is at our sole discretion.

9.5 We reserve the right to extend or limit the access period, which will be communicated in the product description or via email.

9.6 We recommend that you download and save any downloadable materials during your access period.

9.7 For subscription-based services, we will provide at least 30 days' notice of any material changes to the service or pricing structure.

10.1 All content, including but not limited to videos, templates, images, text, graphics, logos, and written material, is protected by copyright, trademark, and other intellectual property laws and remains the sole property of walczyn.ski or its licensors.

10.2 You receive a non-exclusive, non-transferable license for personal or internal business use only. Commercial reproduction, sharing, or modification requires prior written permission.

10.3 You may not copy, distribute, translate, or create derivative works based on the content without prior written permission from us.

10.4 Any unauthorized use of our intellectual property may result in termination of your access, legal action, and claims for damages.

10.5 If you submit feedback, ideas, or suggestions regarding our products or services, you grant us a non-exclusive, royalty-free license to use, modify, publish, or otherwise implement such feedback for business purposes. This license is limited to the specific feedback provided and does not extend to your other intellectual property.

10.6 The license granted to you will terminate automatically if you breach any of these Terms. Upon termination, you must cease all use of our materials and destroy any downloaded copies.

11.1 If you submit comments, feedback, questions, or reviews on our platform or during mentoring sessions, you warrant that such content is:

• Your original work
• Non-defamatory and not offensive
• Not in violation of any third-party rights In compliance with these
• Terms and applicable laws.

11.2 By submitting such content, you grant us a non-exclusive, royalty-free license to use, reproduce, adapt, publish, and distribute it for business purposes related to our services. This license is limited to:

• The specific content you provide
• Use for business purposes only (including marketing, testimonials, and service improvement)
• The duration of our business operations or until you request removal, whichever comes first

11.3 We reserve the right to remove, edit, or refuse to publish any user-generated content at our sole discretion without notice.

11.4 We do not actively monitor user-generated content but reserve the right to review and moderate it to ensure compliance with our community standards.

11.5 You can request removal of your user-generated content at any time by contacting us at charles@walczyn.ski. We will comply with such requests within 30 days, except where we have a legitimate legal basis to retain such content (e.g., for evidence in potential disputes).

11.6 We foster a respectful, constructive dialogue in all areas of our platform. Contributions should:

• Respect diverse perspectives
• Be based on factual arguments
• Contribute to collective knowledge expansion
• Respect the diversity and dignity of all participants

11.7 We value the cultural and perspective diversity of our global community. Please consider different cultural contexts and communication styles in your contributions.

12.1 All sessions and shared documents are treated confidentially. Both parties agree not to disclose any sensitive information to third parties without prior consent, except where required by law.

12.2 For group formats and community interactions, the following code of conduct applies:

• Respect the dignity and perspectives of all participants
• Maintain strict confidentiality regarding information shared by other participants
• Communicate constructively and professionally
• Refrain from solicitation or unwanted promotion to other participants
• Do not record, screenshot, or share materials without explicit permission
• Be mindful of power dynamics and cultural differences

12.3 You agree not to use our content or services for purposes that:

• Promote discrimination, hatred, or violence against any individual or group
• Facilitate illegal activities or violate applicable laws
• Cause harm to individuals or organizations
• Infringe upon the rights of others

12.4 We reserve the right to terminate access for users who violate these ethical standards without refund.

12.5 As a digital-only business, we are committed to minimizing our environmental impact. We maintain a paperless workflow and encourage sustainable business practices among our customers and partners.

12.6 Any confidential information shared during one-on-one sessions will be kept confidential except in situations where:

• There is imminent risk of harm to yourself or others
• Disclosure is required by law or court order
• You have explicitly authorized us to share specific information

13.1 For scheduled virtual consultations, mentoring, or coaching sessions (both individual and group):

• Appointments must be scheduled through our designated booking system.
• Cancellations must be made at least 48 hours in advance through the same system.
• No-shows or late cancellations (less than 48 hours notice) may be charged in full at our discretion and will not be refunded or rescheduled.
• If we need to cancel or reschedule, we will provide as much advance notice as possible and offer alternative dates or a refund.

13.2 Technical requirements for virtual sessions (appropriate internet connection, device, audio/video capabilities) are your responsibility.

13.3 Recording of sessions is prohibited without prior written consent. If recording is agreed upon, both parties must consent, and the recording may only be used for the agreed purpose.

13.4 For security and quality assurance, we may use secure video conferencing platforms that comply with applicable data protection laws. Currently, we use Zoom, which processes data in accordance with their privacy policy available at https://zoom.us/privacy.

13.5 In case of technical issues from our side that significantly impair the quality of a session, we will offer to reschedule or provide a proportionate refund.

13.6 Our coaching and mentoring approaches are based on these ethical principles:

• Promoting autonomy and self-determination
• Respect for individual development paths
• Confidentiality and safe learning environment
• Recognition of each individual's abilities and potential
• Support for ethical decision-making

13.7 We promote a culture of active listening, appreciation, and constructive feedback in all group formats and expect all participants to interact accordingly.

14.1 Our services are not medical, psychological, or therapeutic treatment. Participation is voluntary and at your own risk.

14.2 We assume no liability for physical or psychological consequences resulting from the application of our content.

14.3 If you have any health concerns, we recommend consulting with a qualified healthcare professional before implementing any advice or strategies from our content.

14.4 Specifically, our mentoring, coaching, and educational services:

• Do not replace professional mental health care or therapy
• Are not intended to diagnose, treat, cure, or prevent any disease or psychological condition
• Are educational and developmental in nature
• Should not be used as a substitute for professional medical, legal, or financial advice

14.5 If you are currently experiencing mental health issues, please seek appropriate professional help.

14.6 For leadership coaching and mentoring, we focus on professional development and work-related challenges. If personal issues arise that require therapeutic intervention, we will recommend seeking appropriate professional support.

15.1 If you are a consumer residing in the EU, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

15.2 However, for digital content delivered electronically, you acknowledge and explicitly agree that:

• If you purchase digital content and explicitly agree that we begin providing access before the 14-day withdrawal period ends, you waive your right of withdrawal.
• Your right to withdraw from the contract is forfeited once digital content is made available for immediate access.
• This waiver is in accordance with Article 16(m) of the EU Consumer Rights Directive 2011/83/EU and the corresponding provisions in German law (§ 356(5) BGB).
• Before completing your purchase, you must explicitly acknowledge that you consent to immediate access and thereby lose your right of withdrawal by checking a specific box stating: "I expressly consent to the immediate performance of the contract and acknowledge that I will lose my right of withdrawal once the download or access to the digital content has begun."

15.3 For services not delivered electronically (such as scheduled consulting services), the standard 14-day withdrawal period applies.

15.4 To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

15.5 Model withdrawal form (please fill in and submit this form only if you wish to withdraw from the contract for non-digital services):

To: Charles Walczynski Breidenbacherstraße 25, 55116 Mainz, Germany

Email: charles@walczyn.ski

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/for the provision of the following service:

[Insert name of service]

Ordered on: [Insert date]

Name of consumer(s): [Insert your name]

Address of consumer(s): [Insert your address]

Signature of consumer(s) (only if this form is notified on paper):

Date: [Insert date]

15.6 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

15.7 If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

15.8 If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

16.1 Due to the nature of digital content and the immediate access provided:

• All sales of digital products are final once access has been granted.
• We do not offer refunds or exchanges for digital products once access has been granted, unless required by applicable law.

16.2 We may offer a refund or alternative solution if:

• The digital content is demonstrably defective or inaccessible due to technical issues on our side that cannot be resolved within a reasonable timeframe.
• The content delivered differs substantially from the product description in a material way that significantly impairs its value to you.
• The service is canceled by us without providing an equivalent alternative.

16.3 Refund requests must be submitted in writing to charles@walczyn.ski within 14 days of purchase, explaining in detail the reason for the request and providing evidence of the issue where applicable.

16.4 For group programs and in-person events:

• Cancellations made at least 14 days prior to the start date may be eligible for a full refund or credit toward future services.
• Cancellations made between 7-13 days prior to the start date may be eligible for a 50% refund or full credit toward future services.
• Cancellations made less than 7 days prior to the start date are not eligible for a refund but may be eligible for a partial credit toward future services at our discretion.

16.5 If a refund is approved, it will be processed using the same payment method used for the original purchase within 14 days of the approval.

16.6 For EU consumers, this refund policy does not affect your statutory rights, including your right of withdrawal as described in Section 15.

17.1 We process personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and in compliance with the General Data Protection Regulation (GDPR). Our Privacy Policy is available at https://walczyn.ski/privacy.

17.2 By using our services, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy.

17.3 The legal basis for processing your data is:

• Performance of a contract (Art. 6(1)(b) GDPR) for data necessary to provide our services
• Your consent (Art. 6(1)(a) GDPR) for marketing communications
• Legitimate interests (Art. 6(1)(f) GDPR) for improving our services and security purposes
• Compliance with legal obligations (Art. 6(1)(c) GDPR) where applicable

17.4 We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, plus any periods required by applicable law or until you request deletion (where applicable).

17.5 You have the following rights regarding your personal data:

• Right to access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

17.6 We use the following third-party service providers to operate our business, who may process your personal data as part of their services:

• LearnWorlds: Our learning platform provider (data processed in the EU)
• Stripe: Payment processing (data processed in the EU and US)
• Google Analytics 4: Website analytics (data processed in the EU and US)
• Zoom: Video conferencing for live sessions (data processed in the EU and US)
• Pipedrive: Customer relationship management (data processed in the EU)
• Mailchimp: Email marketing (data processed in the EU and US)
• Zapier: Automation of workflows between applications (data processed in the EU and US)

17.7 For data transfers outside the European Economic Area:

• We implement appropriate safeguards including Standard Contractual Clauses approved by the European Commission.
• You should be aware that, following the Schrems II ruling, data transfers to the US may involve risks despite these safeguards.
• By using our services, you acknowledge these risks and consent to such transfers where necessary for the performance of our services.

17.8 We use cookies and similar technologies on our website. These include:

• Essential cookies: Required for the functioning of our website
• Functional cookies: Enhance your experience but are not essential
• Analytical cookies: Help us understand how visitors use our website (Google Analytics 4)
• Marketing cookies: Used to track visitors across websites (Mailchimp)

You can adjust your cookie preferences through our cookie banner when you first visit our website or at any time by clicking on our permanent cookie preferences banner at the bottom right of your screen.

17.9 For EU and California residents: We do not sell your personal information as defined under the GDPR or CCPA/CPRA. You have the right to opt out of the sharing of your personal information for cross-context behavioral advertising purposes.

17.10 For more information about our data protection practices, please refer to our Privacy Policy at https://walczyn.ski/privacy.

18.1 You agree to:

• Provide accurate information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Use our products and services in compliance with these Terms and applicable laws
• Not engage in any activity that could damage, disable, or impair our services
• Not attempt to gain unauthorized access to our systems or other users' accounts

18.2 If you create an account, you are responsible for all activities that occur under your account.

18.3 You agree not to misuse our services, including but not limited to:

• Using bots or scraping tools
• Distributing offensive, illegal, or misleading content
• Sharing login credentials or unauthorized recordings
• Reverse-engineering or modifying content

18.4 We reserve the right to block users or take legal steps in case of violations.

18.5 You are responsible for maintaining the security of your own computer systems, including installing appropriate anti-virus and security software.

19.1 We reserve the right to temporarily or permanently suspend accounts that:

• Violate these Terms or our ethical standards
• Engage in fraudulent activities
• Attempt to circumvent technical limitations
• Create an unreasonable burden on our infrastructure
• Share access credentials with unauthorized users
• Repeatedly request refunds or chargebacks without legitimate reason

19.2 If your account is suspended or terminated, you may lose access to purchased content and services without refund.

19.3 We will notify you via email if your account is suspended or terminated, providing the reason when possible.

19.4 You may appeal a suspension by contacting us at charles@walczyn.ski with relevant information supporting your case.

19.5 In case of suspension or termination:

• We will retain your data in accordance with our Privacy Policy
• Any outstanding payments will remain due
• The sections of these Terms that by their nature should survive termination will remain in effect

20.1 We may request your feedback on our products and services. Any feedback you provide is voluntary.

20.2 With your specific and explicit consent, we may use your feedback, testimonials, or recordings from group settings for quality assurance or promotional purposes. Before using such content, we will:

• Inform you of the specific intended use
• Obtain your explicit consent for that specific use
• Provide you with the option to review the content before publication.

20.3 You can withdraw your consent for the use of testimonials or feedback at any time by emailing charles@walczyn.ski. We will remove such content within 30 days of receiving your request, except where we have a legitimate legal basis to retain it.

20.4 When providing testimonials, please do not include sensitive personal information or confidential business information.

21.1 We make every effort to ensure our content is accurate, practical, and up to date. However, we do not guarantee any specific results from using our products or services.

21.2 Our liability is limited as follows:

For consumers:

• We are fully liable for intent and gross negligence.
• For slight negligence, we are only liable for breaches of material contractual obligations (cardinal obligations), limited to foreseeable damages typical for this type of contract, not to exceed the amount paid for the service concerned.
• We are fully liable for damages to life, body, or health.
• Mandatory statutory liability under the German Product Liability Act remains unaffected.

For business customers:

• Our liability is limited to intent and gross negligence.
• For slight negligence regarding material contractual obligations (cardinal obligations), our liability is limited to foreseeable damages typical for this type of contract, not to exceed the amount paid for the service concerned.
• We are not liable for indirect damages, loss of profit, or consequential damages unless caused by intent or gross negligence.
• Mandatory statutory liability under the German Product Liability Act remains unaffected.

21.3 The content we provide is for educational and informational purposes only. It is not legal, financial, or professional advice. You should consult with appropriate professionals for specific advice tailored to your situation.

21.4 While we strive to provide reliable services:

• We do not guarantee uninterrupted or error-free service
• We may occasionally need to suspend access for maintenance
• We are not liable for temporary unavailability of our platform
• We are not responsible for delays or failures resulting from factors beyond our reasonable control

21.5 In the event that our services do not conform to the agreed specifications, you agree to notify us promptly, and your exclusive remedy will be:

• For us to modify, repair, or replace the non-conforming service, or
• If we cannot do so within a reasonable time, to receive a refund for the non-conforming portion of the service

22.1 We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: 

23.1 In case of any disputes, we encourage you to contact us first at charles@walczyn.ski to seek an amicable solution.

23.2 According to the EU Regulation on Online Dispute Resolution, we are obliged to inform consumers residing in the European Union about the existence of the European Online Dispute Resolution platform, which is available at: https://ec.europa.eu/consumers/odr/

23.3 We are willing to participate in dispute resolution proceedings before a consumer arbitration board under the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). The competent body is:

Allgemeine Verbraucherschlichtungsstelle
Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl
Website: https://www.verbraucher-schlichter.de

23.4 For international customers outside the EU, we are committed to resolving disputes fairly and efficiently. If you have a complaint, please contact us at charles@walczyn.ski, and we will respond within 5 business days.

24.1 These Terms shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

24.2 For business customers and merchants:

• The exclusive place of jurisdiction shall be Mainz, Germany, provided you are a merchant, legal entity under public law, or have no general place of jurisdiction in Germany
• This choice of law and jurisdiction clause does not deprive you of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country where you have your habitual residence.

24.3 If you are a consumer:

• These Terms are subject to the mandatory consumer protection laws of your country of residence.
• You may bring legal proceedings in the courts of your country of habitual residence or in the courts of Germany.
• Mandatory consumer protection provisions of your country of residence shall remain unaffected by this choice of law.

24.4 For consumers residing in the United States:

• These Terms will be governed by the laws of Germany without regard to its conflict of law provisions.
• However, this does not deprive you of the protection afforded by the consumer protection laws of your state of residence that cannot be derogated from by contract.

24.5 For consumers residing in the United Kingdom:

• These Terms will be governed by the laws of Germany without regard to its conflict of law provisions.
• However, this does not deprive you of the protection afforded by UK consumer protection laws that cannot be derogated from by contract.

25.1 If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain unaffected and continue in full force and effect.

25.2 The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest to the economic purpose of the invalid provision.

25.3 The same applies to any gaps in these Terms.

26.1 We reserve the right to amend these Terms at any time.

26.2 The version in force at the time of your purchase shall apply to that transaction.

26.3 For ongoing services or subscription-based products, we will notify you of any material changes to these Terms via email at least 30 days before they become effective.

26.4 You will be given the opportunity to review significant changes before they become effective for ongoing services.

26.5 If you continue to use our services after the new Terms become effective, that constitutes your acceptance of the new Terms.

26.6 If you do not agree with the amended Terms, you must stop using our services. In this case, you may:

• Cancel any subscription at the end of the current billing period
• Request a refund for the unused portion of any prepaid service at our discretion
• Download any materials you are entitled to before your access expires

26.7 The current version of our Terms is always available at https://walczyn.ski/terms.

26.8 We maintain an archive of previous versions of these Terms, which you can request by contacting us at charles@walczyn.ski.

27.1 For detailed information on how we collect, process, and protect your personal data, please refer to our Privacy Policy available at https://walczyn.ski/privacy.

27.2 The Privacy Policy forms an integral part of these Terms and should be read carefully before using our services.

27.3 By accepting these Terms, you also acknowledge that you have read and understood our Privacy Policy.

28.1 For California residents:

• We comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
• You have the right to know what personal information we collect, request deletion of your personal information, opt out of the sale or sharing of your personal information, and not be discriminated against for exercising these rights.
• To exercise these rights, please contact us at charles@walczyn.ski.

28.2 For consumers in other US states with comprehensive privacy laws (e.g., Virginia, Colorado, Connecticut):

• We honor the privacy rights granted to you under your state's applicable privacy laws.
• To exercise these rights, please contact us at charles@walczyn.ski.

28.3 Informal Dispute Resolution:

• Before pursuing formal legal action, US residents agree to attempt to resolve any disputes informally by contacting us at charles@walczyn.ski.
• If we cannot resolve the dispute within 60 days, either party may proceed with formal dispute resolution as outlined in Section 23.

29.1 Our Sustainability Approach

As a digital education company, we are aware of our responsibility to contribute positively to a sustainable future. Our approach includes:

• Minimizing ecological footprint through digital delivery of all content
• Energy-efficient use of server infrastructure and cloud services
• Promoting sustainable work practices in our training content
• Preferring partners and service providers with demonstrable commitment to sustainability

29.2 Social Responsibility

We understand education as a path to social progress and equal opportunity. Therefore:

• We make a portion of our content freely available
• We integrate topics such as diversity, inclusion, and ethical leadership into our content
• We promote knowledge transfer within our community

29.3 Continuous Improvement

We strive to continuously improve our sustainability practices:

• Through regular review of our ecological footprint
• By soliciting feedback on our practices By adapting to new insights and standards in sustainability

29.4 Your Participation

We invite you to join us on this journey:

• Through feedback on our sustainability efforts
• By sharing best practices from your own organization
• By applying the principles learned in your professional environment

For any questions regarding these Terms, please contact:

Charles Walczynski
Breidenbacherstraße 25
55116 Mainz, Germany

Email: charles@walczyn.ski

Last updated: April 8, 2025